FAQ

All pups over the age of 8 months must be spayed or neutered.

Prior to their first boarding stay, all dogs are required to complete an assessment along with two full daycare days to ensure they feel comfortable, confident, and familiar with our environment.

If your dog has not attended daycare within the past six months, a daycare day will be required prior to boarding to help them reacclimatize and set them up for a successful stay.

Assessment Day helps us get to know your dog’s personality, play style, and comfort level. We observe how they communicate, interact, and adjust to new surroundings — ensuring they’re placed in a compatible playgroup based on temperament and energy level. It’s the first step to joining the Happy Houndz pack!

New guests begin with an Assessment, followed by two daycare visits to help them settle in and bond with our staff and other pups. Once comfortable, they’re ready for boarding!

If it’s been more than 3 months since your dog’s last visit, we require one full daycare day before boarding to help them reacclimate and ensure a stress-free stay.

Dogs: Proof of core vaccinations including Bordetella, Distemper, Parvovirus, and Rabies.
Cats: Panleukopenia, Feline Calicivirus, Feline Herpesvirus Type I, and Rabies.

All cats must be spayed or neutered before boarding. We also ask that you bring your pet’s food, treats, and a favorite toy to help them feel at home.

A valid titer test is also accepted instead of vaccination proof.

We combine playful days with cozy, restful nights — creating a home-away-from-home experience. Dogs enjoy full access to our daycare program during the day and relax in climate-controlled comfort overnight. It’s like a resort vacation, minus the tiny drink umbrellas!

Boarding is based on a 24-hour period and includes a full day of daycare, giving your pup plenty of playtime, enrichment, and social interaction throughout their stay.

Prior to your pup’s visit, we’ll send you a helpful “What to Pack” checklist along with confirmation of your check-in and check-out details, so everything is seamless and stress-free.

Our Cat Boarding area is separate from the dogs and designed for feline comfort and enrichment.

Cats enjoy multi-level condos, cozy resting areas, private litter spaces, and access to a fully enclosed play area with a window view of the outdoors. Each condo is cleaned daily, with fresh litter and lots of love.

Absolutely! Pamper your kitty with brush-outs, extra cuddle sessions, or treats like lick mats and snacks to make their stay extra purr-fect.

As space is reserved specifically for your pup, we are unable to offer refunds or credits for early pick-ups or shortened stays.

In the event of illness or emergency, veterinary care will be sought and owners will be contacted immediately.

Please ensure your emergency contact is someone not travelling with you, so they are available to make timely decisions on your behalf if needed.

By boarding with Happy Houndz, you authorize us to seek veterinary care if required and agree to be responsible for any associated costs. Every effort will be made to contact you or your emergency contact prior to treatment whenever possible.